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Me too but I only ever do this unintentionally, and it usually corresponds with a delay in the reply from support coming back to me. (Ie I’m now focused on other things or have solved the problem a different way).

Whenever I’m conscious enough of it I do try to thank people - trying to remember how hard it must be on the other end!



I wonder if there's a kind way for the manufacturer to prod the customer and ask for a followup.

Coupon? Careful phrasing? Sending puppies?




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