Yep. Obviously they have a product. Millions and millions of people that are not software engineers or any very tech-savvy persona use their product. And a lot of those people pay for it. It’s just silly to say they don’t really have a product.
Specially given the rest of GP comment, OpenAI seems to be the Google, Facebook of the industry and will be the infrastructure company of it (already is kind of)
OpenAI is in growth mode, not profitability mode. Their ARR is over 3B now, and doesn't show signs of stagnating. At some point they will need to build and offer more products, but they've got as good a shot at being the next big tech company as anyone else.
They are making a ton of money off subscriptions.