I feel like it's gotten even worse with pervasive telemetry and A/B testing. Now customers get more of what they "engage" with even if that's not what they want.

>Since when customers have any meaningful choice or way to express preferences? It's long been a supply-driven market: vendors make what they want, customers buy what's being put on the market.

By your logic Tesla and Apple shouldn't have grown like they did since customers wouldn't pick them over existing incumbents. Customers do have a choice in aggregate and they express that choice. Some people who don't agree with that choice try to say customer's have no choice but in the end they do and the person saying it is upset they're a minority.