Took 3 years to get mine. I didn't sign up for call service and can't comment on call quality. They push updates regularly and the quality consistently improves. It could hardly take a picture when I got it. Now, it takes a decent photo. As others have commented, the product is ideologically driven. That's the main buy-in for me—I'd like to see more free software in consumer products. At the very least, it's an expensive and fun pocket computer. Maybe its vision reaches full fruition. Maybe it helps the next attempt to open up mobile.