I take it you've never worked with someone who was truly incompetent. Often such people have some sort of defense mechanism that allows them to cover up their incompetence with some degree of effectiveness. But sometimes it shines right through, and then you end up gobsmacked that it's even possible for someone to be that ignorant/illogical.
Sure, but such people can not remain the lynchpin of a PCI auditing operation. I mean how many WTFs from anyone who has half a clue have to be sent to the brass at this company and the ones they are auditing on behalf of before someone thinks "holy shit our entire reputation and business is being flushed down the toiler on a daily basis?"
It just doesn't pass the smell test for me. I don't know what it is, but something is missing from this story.
Maybe not forever, but long enough to cause pain in your life? Sure. Perhaps the company was bought or created by someone with too much money and not much domain expertise and then they gave their incompetent relative a position without much oversight. Wouldn't be the first or last time that happened.
Yes, but if your payment gateway is going to shut you off based on this nonsense you call them up and explain the situation to them and then they investigate. There are too many parties involved for this kind of willful ignorance to be the last word.
I dunno, maybe it's true, but for me the story still isn't adding up.
But it does happen, I've seen it too many times.