From your link:

> The more the product promises the customer, the more luxurious it is; the greater the extent to which these promises are fulfilled, the better the product’s quality.

While this is an interesting way of thinking about it, I find personally it to be both non-standard and not useful.

I'm generally not inclined to force or coin a definition of a concept that is intrinsically messy. Instead, I think it is better to take almost an anthropological view: unpack what different people and cultures mean by a word.

With this in mind, I recommend the following article from MIT's business school, because it embraces the vagueness and complexity of quality:

https://sloanreview.mit.edu/article/what-does-product-qualit...