Bitbucket dev here, I am truly sorry to hear that Mike. I've been an Atlassian for almost a decade and "legendary support" has always been something that we've prided ourselves on, so it hurts to hear about your experience! I'm not sure how long it's been, but things have hopefully improved since last time you checked out Bitbucket - the unification of Bitbucket.org with Bitbucket Server (née Stash) has meant a lot of refurbishment of the front-end code, much of which is now common across products. Our front-end and design teams have grown a lot more muscle too. If you have any specific feedback about the UI/UX I'd love to pass it on to the team.