Ah, I wouldn't have written this blog post if I had known that that was the usual turnaround time. There should really be more transparency on when one should expect to hear back rather than the generic response of "a member of our team will be with you as soon as we can."

edit: albeit another commenter claims they have been waiting for 2 months...

Just enough time to have your chargeback denied by the bank.

Thanks, I hope so too!

If it's a money issue then file a charge back with your credit card. That generally gets someone's attention.

See the other commenter/thread that recommended I do this. I'm worried that by doing a chargeback, I will be blacklisted from using Anthropic's services, which I feel like is a reasonable assumption.

If the product is really so good that you're willing to let the vendor abuse and defraud you then just treat it as a cost of doing business and move on. Personally I wouldn't tolerate that, but I guess it's a matter of priorities.

Until they do start doing identity verification, I think you're good. Frankly, don't be a coward. If you're getting treated like this, why would you even want to use their services in the future?

> why would you even want to use their services in the future?

Uhhh my base case is you will be forced to or just be forgotten, not unlike not having a cell phone or a bank account.

Did you get the API credit? Maybe it's a wash?

I did get the API credit, but it was "only" $100 so I'm still ~$80 shy.

That will get their attention - to blacklist you from ever doing business again with them. People saying this is a nuclear option are telling this because they know what a charge back means for a business owner. So treat it like that.

I wouldn't hold your breath. It seems like the only way to get an actual human response is by complaining on Twitter/X and hoping that Boris Cherny responds. https://x.com/bcherny

I even wrote it not only per email but also in the "in-chat feedback" system (you can add a text to a response)

Also on LinkedIn they are siltent - I reached out to one of their sales reps, no response.

Maybe in the end we will have "Google-class" support?

> I even wrote it not only per email but also in the "in-chat feedback" system

Yeah, I did the same. Before falling back to sending an email to support@mail.anthropic.com (which my blog post references), I had 3 separate Fin AI in-chat convos trying to get in touch with someone. All of them defaulted to the "ask for a refund" workflow that only applies for subscriptions and left me more frustrated than anything.

Yep. I don't want to get blacklisted from using Claude indefinitely by doing a credit card chargeback.

Well, that's kinda the problem, isn't it? Even after being erroneously charged and ghosted by their non-existent support for a month, you'll still happily keep paying for their services.

If most people think like you, why indeed bother providing support at all?

Good point. I did actually cancel my Claude subscription a week or two ago, but I renewed it (regretfully) just the other day. The only other SOTA model that seems to be on-par with Opus 4.6 for engineering work is (maybe?) Codex 5.3, though I would rather not support Sam Altman indirectly.

What happened to voting with your wallet.

Corporate consolidation.

Then get fucked in the wallet I guess ?

Use another CC and email address?

Stripe's pretty good at using other signals to block this sort of thing.

Interesting to know, thanks.

I was curious so I looked into it. Seems like my issues were encountered when Fin AI was running on Sonnet 4.0, though Fin AI's new model (Fin Apex 1.0) was rolled out ~2 weeks ago. https://www.intercom.com/blog/announcing-fin-apex-the-age-of...

From the article:

Q: A CRQC also breaks banking, military communications, and most of the internet today! If one appears, isn’t Bitcoin the least of our problems?

A: True! Banking software, military communications, and the internet also need to be upgraded. I have high confidence they will be, successfully (I’d put my B_{HTTPS} at close to 1). Unfortunately, I have less confidence that Bitcoin will upgrade successfully since upgrading a decentralized system of honey-badger-like participants is much more challenging and people like the questioner seem to think this is a valid argument that we shouldn’t even worry about it? If you disagree and think there will be a CRQC and the rest of the internet won’t upgrade successfully, maybe you should consider shorting the stock market and buying gold. But not Bitcoin, because if we do nothing that won’t work anymore. Not investment advice.

Yep. No way they’re opening the Strait of Hormuz until the US/Israel gets the fuck out of Iran.

I thought it was only for two weeks? Unless I'm missing some big news.

And no way US stops bombing them unless they open the strait (I say US because Israel doesnt care about the strait).

I think such an agreement is plausible. Trump really cares about oil prices, and i imagine Iranian leadership would really like to stop being bombed.

Just trying to win over market share I assume. OpenAI is willing to subsidize to try to get people to switch from CC to Codex, and the best incentive is to offer more tokens at a lower price.

Does this post redirect to itself? Is that allowed on HN?